Frequently Asked Questions
How do I check my order status?
Click the 'Order Status' link above the blue search bar or sign in to your web account and select 'Order Status' from the 'My Account' dropdown.
How do I create a profile?
Select 'Register for an Account' from the 'My Account' dropdown in the blue bar at the top of the site. You'll first need to apply for a business account if you or your institution don't have one already. If you already have a business account and know your business account number, sign up for a web account.
How do I redeem a promotion?
Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.
Need to speak with an agent?
Monday - Thursday: 8.00am - 5:00pm
Friday: 8.00am - 2:30pm