Learn More
Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific Smart-Vue Remote Monitoring System
Unity™ Lab Services Tech Direct Service Plan for Thermo Scientific Smart-Vue Remote Monitoring System. Includes 3 day response time (within specified location and criteria), 15% discount for on-site corrective maintenance and one preventative maintenance visit.
Brand: Unity Lab Services™ TDPSMVUE
Additional Details : Weight : 0.00010kg
Description
ULS TECH DIRECT SERVICE PLAN for Thermo Scientific Smart-Vue remote monitoring system
Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
3 business day response time1 for corrective maintenance. 15 % discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit.
- One (1) scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
- Priority unlimited access to our OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
- Access to our on-line service knowledge base
- Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer2
- Instrument Software/ Firmware updates4 included as needed to support a preventative maintenance visit.
- 10% discount on additional services including additional preventative maintenance visits, calibration and qualification services
Footnotes:
- Response time available within 50 miles of the following cities: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
- As defined in the contract terms and conditions
- Upgrades to new versions of software not included
**For complete system coverage, it is required that each Smart-Vue module, siren, and receiver be covered under the service plan.
Specifications
Smart-Vue Pro | |
Contact your local sales representative for a list of coverage areas. |